Patient surveys give you the information you need to understand what is really happening with your patient community, monitor patient experiences, and ensure patients keep coming back. Patient surveys can tell you how patients feel about the quality of care, the level of information they receive, the performance of doctors and staff and much more. Patient surveys can even help you identify safety issues and meet certain accreditation requirements.
Automation for Better Response Rates and a More Efficient Organization
In order to achieve the highest response rates without impacting your existing work-flow, automation and timeliness are most important. Patient Pulse automatically sends patient surveys within 24 hours of a patient's appointment. Patient Pulse can also target surveys based upon relevant patient data such as age or health condition. And the reporting could not be easier. You can easily filter, view, and export your survey results by Provider, Location, Time Frame, or other criteria with just a few clicks. You can even run comparisons. Learn More
MACRA and MIPS Reporting
Patient satisfaction surveys not only help you understand your patient community and make quality and bottom-line improvements, they also can contribute significantly to your MIPS reporting. Under MIPS 20% of your Improvement Activity score can be achieved through running your own patient surveys. Ask Us How
Patient Visit Survey (CAHPS®)
Designed by the U.S. Dept. of Health and Human Services, this CAHPS® survey asks patients for comprehensive feedback and meets standards set by the Centers for Medicare and Medicaid Services.
Patient Satisfaction Survey
Understand how your patient community feels about interactions with staff and the care they are receiving.
Hospital Visit Survey (HCAHPS®)
Get insight into every aspect of patients' hospital visits with this expert survey from the U.S. Dept. of Health and Human Services.
Patient satisfaction is the key to any successful healthcare business. But finding out what patients really think can seem like a daunting task. The most successful businesses, in any industry, have learned that by finding out how their organization is performing (before they hear complaints about substandard care or see a loss in business) helps prevent business decline, and can also drive business growth.
In healthcare, understanding your patient community so you can deliver the best care possible is paramount. Getting started in simple. Just ask yourself a few simple questions: What makes your patients happy? What can you do to make visits to your office or hospital more comfortable? Would your patients recommend you to friends and family? Here are a few things to consider in your survey questionnaires:
Assess Patient Satisfaction
In many studies it is shown that physician-patient communication is below average. As a manager, how can you improve on this? How do you know where to focus your resources to make improvements? Answer: ask patients to give feedback about their interactions with staff, medical technicians, physicians, and nurses. And learn about possible improvements to waiting rooms, check-in procedures, appointment-setting, and more.
How well do you know your patients?
Learn about lifestyle, diet, exercise and personal habits with simple surveys that can be completed in minutes.
Make surveys convenient
By including your surveys in your patient newsletter you will greatly increase the number of patients you can reach and the responses you receive.
Accreditation and the CMS
CAHPS® patient experience of care surveys can be required by the Centers for Medicare & Medicaid Services (CMS). CAHPS surveys meet standards set by the Agency for Healthcare Research and Quality (AHRQ) and are in the public domain, which means they are available for use without permission. For more information about CAHPS survey requirements, please go to the CMS website
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality, a U.S. Government agency.
HIPAA, the Health Insurance Portability and Accountability Act, affects all aspects of healthcare delivery. Enacted to protect the privacy of patient data, HIPAA ensures that hospitals and other medical organizations keep their information systems and technologies compliant with these regulations. If your organization collects personal health information online, you risk fines (not to mention violating patient trust) if you don't properly safeguard your data. We offer stringent safeguards to help you stay HIPAA-compliant if you enter into a Business Associate Agreement.